CUSTOMER SERVICE KING — 12 PRACTICAL RESPONSE SCRIPTS
Free original templates. Replace all placeholders and verify policies before sending.

1. Acknowledgment
Hi [name], I received your question about [issue]. I will review it and update you by [time].

2. Clarification
To help with [goal], could you send [specific detail]? Please avoid sending passwords or unnecessary sensitive information.

3. Instructions
Start with [step one], then [step two]. You should see [expected result]. If you see something different, reply with [useful detail].

4. Progress update
We completed [action]. We are waiting on [dependency]. I will send your next update by [time].

5. Resolution
We have [action taken]. Please check [expected result] and let me know if anything still needs attention.

6. Delay
Your [item or service] is taking longer than expected. Our current estimate is [date]. The available alternatives are [options].

7. Apology
We missed [commitment]. I am sorry for the extra effort this caused. Here is what we are doing next: [authorized action].

8. Refund review
I can review your request against [policy]. Please share [necessary detail]. I will respond by [time].

9. Unavailable request
We cannot offer [request]. The available alternatives are [options]. If you would like a review, I can send the details to [authorized team].

10. Escalation
I am sending this to [team] with your conversation history included. [Owner] will update you by [time].

11. Feedback invitation
How easy was it to resolve your issue? Your answer will help us improve [process].

12. Follow-up
I am checking that [resolution] worked as expected. If the issue remains, reply here and I will continue helping.

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