Watch & discuss
The secret to great customer service
Michele Marshall · TEDxStGeorge. Watch, then discuss one behavior your team can practice.
Watch on YouTubeI Was Seduced By Exceptional Customer Service
John Boccuzzi, Jr. A conversation starter about the impression a service experience leaves.
Watch the talkCustomer Support Training
HubSpot Academy. Pair the course with supervised practice using your own policies.
Explore the courseYouTube loads only when you press the button. Playback availability is controlled by the publisher; use the direct link if embedding is unavailable.
Listen & reflect
Amazing Business Radio
Shep Hyken interviews business and customer experience guests.
What to check: Use an episode as a prompt for a short team discussion.
Visit resourceNo matching resources. Try a broader search.
Build your foundations
Help Scout Resources
A library of support templates, guides, and educational resources.
What to check: Adapt examples to your business rather than adopting policies verbatim.
Visit resourceHubSpot Academy: Customer Support
A customer support course for building foundational skills.
What to check: Use lessons with your own policies and supervised case practice.
Visit resourceNo matching resources. Try a broader search.
A useful 20-minute team session
- Choose one short lesson or a relevant segment.
- Ask: Where does this issue appear in our business?
- Practice one realistic customer scenario.
- Agree on one change to test this week.
Practice with our conversation simulator, then use your own policies for live work.