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Amazing Business Radio
Shep Hyken interviews business and customer experience guests.
What to check: Use an episode as a prompt for a short team discussion.
Visit resourceCrisp
For evaluating customer messaging and team inbox workflows.
What to check: Run the same trial scenarios you use for other vendors.
Visit resourceCustomer Service King Script Pack
Twelve original editable response patterns for common service moments.
What to check: Download the free text file and replace all placeholders before sending.
Visit resourceFreshdesk
For teams that need a structured support queue and workflow rules.
What to check: Check the plan-level routing, reporting, and automation features required by your team.
Visit resourceHelp Scout
For small teams organizing email conversations and self-service articles.
What to check: Test inbox ownership, collision handling, permissions, and the knowledge base workflow.
Visit resourceHelp Scout Blog
Customer support writing, team operations, and service ideas.
What to check: Vendor-published resource; use it alongside independent evaluation.
Visit resourceHelp Scout Resources
A library of support templates, guides, and educational resources.
What to check: Adapt examples to your business rather than adopting policies verbatim.
Visit resourceHubSpot Academy: Customer Support
A customer support course for building foundational skills.
What to check: Use lessons with your own policies and supervised case practice.
Visit resourceHubSpot Service Blog
Customer service guides and explanations of common support topics.
What to check: Vendor-published education; compare recommendations with your own needs.
Visit resourceHubSpot Service Hub
For teams considering customer service alongside CRM workflows.
What to check: Check required tiers, customer records, ticket workflows, and implementation cost.
Visit resourceIntercom
For exploring combined human and AI support experiences.
What to check: Test answer accuracy, human handoff, usage pricing, and source management.
Visit resourceLiveChat
For businesses assessing staffed website chat.
What to check: Confirm coverage hours, notification behavior, and transcript access.
Visit resourceShep Hyken Blog
Customer experience perspectives and examples for team discussion.
What to check: Choose one article and identify a practical change your team could test.
Visit resourceTidio
For evaluating website chat and automated customer conversations.
What to check: Test your common questions, integrations, and after-hours escalation.
Visit resourceZendesk
For evaluating a broader customer support platform.
What to check: Compare implementation effort, required channels, permissions, and total costs.
Visit resourceZoho Desk
For teams comparing help desk options within the Zoho ecosystem.
What to check: Review integrations, assignment rules, permissions, and data export.
Visit resourceNo matching resources. Try a broader search.